Grievance Redressal Process
We believe that Investor service is a vital element for sustained business growth and we
want to ensure that our Investors receive exemplary service across different touch points.
Prompt and efficient service is essential for retaining existing relationships and therefore
Investor satisfaction becomes critical to us, especially since we follow the
Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of
Investor, and this policy details grievance handling through a structured grievance
redressal framework. Grievance redressal is supported by a review mechanism, to
minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles:
1. Investors will be treated fairly at all times
2. Complaints raised by Investors will be dealt with courtesy and in a timely manner
3. Queries and Complaints will be treated efficiently and fairly.
The Research Analyst and employees work in good faith and without prejudice, towards
the interests of the Investors.
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of
service experienced by clients. Deficiency of service may include lack of explanation,
clarifications, understanding which escalates into shortfalls in the expected delivery
standards, either due to inadequacy of facilities available or through the attitude of staff
towards client.
1. Clients can seek clarification to their query and are further entitled to make a
complaint in writing, orally or telephonically. An email may be sent to the Research
Analyst. Alternatively, the Investor may call on +91 9810500199
2. A letter may also be written with their query/complaint and posted at the below
mentioned address:
H.No 1659, Second Floor, Sector 46, Gurgaon, Haryana, India 122003
3. Clients can write to the Research Analyst at help@growthinvesting.in if the
Investor does not receive a response within 10 business days of writing to the Client
Servicing Team. The client can expect a reply within 10 business days of
approaching the Research Analyst.
4. In case you are not satisfied with our response you can lodge your grievance with
SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.
SCORES may be accessed thorough SCORES mobile application as well, same
can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
………………………………………………….
Narender Singh Singhmar
SEBI Registered Research Analyst
Registration No. INH1000012236